Now, having a reliable infrastructure is more crucial than ever to overcome these problems, and it is especially so for healthcare organizations. Many of them also consider moving their systems to the cloud as a fundamental step, not only to overcome obstacles but to enrich and advance their digital transformation.
The Cloud’s Role in the Transformation of Healthcare
Institutions that prefer to rely on themselves need experts and significant investment to maintain applications, patches and updates, as well as the knowledge to manage complex and specific applications. Without all this, the situation can negatively affect patients.
The alternative is for the manufacturer to take over management of the application they supply and for the healthcare organization to benefit from their knowledge and have 24/7 monitoring and support.
Managed Application Services
Ultimately, the app maker has better knowledge and experience of the app. This allows you to more easily identify and resolve problems before they affect patient care. They reduce the risk of unintended upgrades and you have unbeatable access to technical experts and, if necessary, directly to the software developer to fix the toughest issues.
Ultimately, issues are resolved faster and without the overhead of managing an issue between multiple vendors.
Thanks to managed application services, healthcare organizations can be more efficient , focus less on managing their application, and in turn spend more time using the application to deliver better patient care.
In more traditional conditions, when the organization depends on itself, there is another obvious problem: the infrastructure and its maintenance. On the other hand, the patient is changing and it is more common for them to prefer to receive digital care. This generates the need to move said infrastructure and data management to the cloud.
In 2017, a market study by analyst KLAS concluded that healthcare organizations in the United States were increasingly planning to move applications to the cloud, and in particular to host them with the manufacturer of their EHR (Electronic Health Record) application. The trend has already become widespread and accelerated during and after the current covid pandemic and cyber attacks and ransomware attacks, which have had a great impact.
Faced with these demands, healthcare organizations with aging infrastructure find themselves in a difficult position . Your technology may be unreliable and may not already have the necessary features to meet today’s demands. Cost constraints and a lack of internal knowledge prevent them from properly updating it. In addition, they do not have the necessary experience to guarantee services over the Internet and this makes them more vulnerable to security threats.
Hosted services Solutions
One solution is hosted services , where a provider provides and manages the infrastructure where the healthcare organization runs its application. It can be in the public cloud, in a private cloud or on specific servers in the provider’s data centers; the combination of these deployment methods is called a hybrid cloud.
- Hosted services require the healthcare organization to specify the type and capacity of resources it needs to run its application, and you only pay for these resources .
- The hosting provider ensures that the infrastructure is available 24/7, and manages activities such as hardware maintenance and upgrades as needed.
- To reduce possible security breaches, the solution provider offers advanced security controls that are increasingly necessary to protect Internet-linked services.
- Other benefits of hosted services include increased efficiency and scalability , flexible deployment options, and access to a wide range of connectivity solutions, all with the performance typically associated with specific infrastructure skills and resources.
- Managed application services empower healthcare organizations with greater efficiency and focus the application on better patient care.
Hosting and management Benefits
The maximum benefit of cloud implementation is obtained when the manufacturer takes care of both hosting and management. In this model, the manufacturer provides and manages everything, including the data centers, infrastructure, software, staff, processes, and tools to deliver the application “as a service” to the healthcare organization .
This model includes the benefits of having applications hosted and managed, i.e. the healthcare organization no longer has to worry about infrastructure or application maintenance, upgrades, backups, high availability testing/failback recovery. disasters, access management and data security. Significant benefits are gained from the synergies of this unified service delivery model, primarily cost savings.
Why digital transformation in health needs the cloud
Another important advantage is that the healthcare organization has a single manufacturer responsible for the comprehensive service . This means a single interlocutor, provided with a set of coherent and coordinated processes. This avoids having to coordinate infrastructure and application vendors or things getting lost between vendors.
For example, when the vendor makes an infrastructure change, it will be done by someone who understands the impact to the application and will take proactive steps to prevent that impact, resulting in higher service availability.
Another advantage of this model is that the hosted services manufacturer is responsible for the entire service from start to finish. This means that you can guarantee the availability, performance and security levels of the entire service. Combined with “effective powers” in the SLA (Service Level Agreement), healthcare organizations can truly focus on patient care, knowing that their applications and the infrastructure that supports them will be available 24 hours a day, 7 days a week.
Digital Transformation Boosts Cloud Adoption in Health Industry
The health organization that has a single manufacturer responsible for the comprehensive service has guaranteed levels of availability, performance and security. For example, a healthcare facility in the UK that wanted to move to hosting with its app maker found that by eliminating the costs of its cloud provider, it could save significantly and receive a guaranteed and more secure full service.
Another example is a UK healthcare facility that recently decided to switch from its old in-house system to a hosted services solution, as it was experiencing major outages that were putting the organization’s operations at risk. It was becoming increasingly difficult to manage the system with a relatively small IT team that lacked the necessary experience and expertise. By switching to a hosted and managed service, they were able to migrate their system to the cloud and be guaranteed support and security, as well as high availability. From now on, if a disk, server or application fails, or even if they are affected by a major geographical catastrophe, the service will continue as normal.
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